Real-World Example
Program Management to Reduce the Total Cost of Quality
For a leading automotive manufacturer, we designed and implemented a comprehensive program to reduce the total cost of quality across all value-added areas. Our goal was to improve product reliability and reduce quality costs across all areas of the company.
Background
The customer was facing poor product reliability and rising quality costs across all areas of the value chain. There was a lack of clear measures and levers for cost reduction, as well as a structured planning and management concept for an effective quality program.
Specific Task Description
Our assignment included the design, implementation, and operation of a program management system aimed at reducing the total cost of quality. This encompassed all program processes within a comprehensive management framework, including the planning and prioritization of quality measures through to the decision to implement them.
KBC Approach
We initiated and managed a program tailored to the identified needs, consisting of specific subprograms. In doing so, we prepared the value-adding departments (Development, Purchasing, Production, Sales, and After-Sales) for the process and supported them throughout until an agreement was reached. We established a system for tracking and reporting on implementation to ensure the sustainable implementation of the quality measures.