Publication
Processes, Costs, Quality – An overview for manufacturing companies
![](https://kbc-consultants.com/wp-content/uploads/2023/08/image-43-1024x546.png)
Initial situation
In the automotive industry, quality and reliability are decisive purchasing criteria for many customers and therefore of central importance for the corporate success of these companies. Although non-quality costs (e.g. for warranty, goodwill, rework etc.) represent a considerable burden for manufacturing companies, the direct monetary and non-monetary (e.g. customer satisfaction) impact of process errors are not sufficiently transparent in most companies.
Objective
This introduces an approach to understanding the interdependencies between processes and costs – with an automotive manufacturer as example. By simulating the process and cost landscape, we are able to analyse different scenarios and therefore deduce new strategic approaches.