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Processes, Costs, Quality – Overviews for Manufacturing Companies
In the automotive industry, quality and reliability are key purchasing criteria for many customers and are therefore of central importance to these companies’ success. Although costs resulting from quality issues (such as warranty claims, goodwill gestures, rework, etc.) place a significant burden on manufacturing companies, the direct monetary and non-monetary (e.g., customer satisfaction) impacts of process errors are not sufficiently transparent in most companies.
This paper presents an approach to understanding the interdependencies between processes and costs, using an automotive manufacturer as an example. By simulating the process and cost landscape, various scenarios can be analyzed, thereby enabling the development of new strategic approaches.
