Optimizing the Problem Management Process - KBC
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Real-world example

Optimizing the Problem Management Process

Background

Satisfying customers and setting themselves apart from the competition. Companies across various industries pursue this goal alike. However, the increasing complexity of products is presenting more and more companies with new challenges: How can a product’s quality be maximized? How can discrepancies between target and actual performance (problems) be resolved as efficiently and sustainably as possible? This is where the problem management process comes in, focusing on the identification and resolution of defects or problems.

Specific Task Description

  • Identification of process weaknesses that lead to inefficiencies, such as long turnaround times in problem-solving and a high rate of repeat errors
  • Analysis of the accountability model and the tools and methods used
  • Developing and Evaluating Process Optimization Measures with Experienced Users and Experts
  • Increase the efficiency of problem resolution and thereby reduce problem turnaround time by one-third

KBC Approach

To optimize processes, it is essential to have a deep knowledge and understanding of them. To gain a 360° view, we not only analyze data but also speak with users and experts from your company. Building on this first step, we work with you to identify appropriate measures to eliminate weaknesses and drive their implementation. However, our work does not end with improving the process—because a process is only as good as the people who work with it. That is why we also ensure that your employees are informed about the process changes and receive appropriate training.

Portrait photo of Bene Budde, partner at Kemény Boehme Consultants (KBC). A man with short, dark brown hair and distinctive black rectangular glasses smiles warmly at the camera. He is wearing a dark blue jacket over a white shirt without a tie, along with dark jeans and a black leather belt; both hands are casually in his pants pockets, and he has a relaxed and approachable demeanor.
Portrait photo of Bene Budde, partner at Kemény Boehme Consultants (KBC). A man with short, dark brown hair and distinctive black rectangular glasses smiles warmly at the camera. He is wearing a dark blue jacket over a white shirt without a tie, along with dark jeans and a black leather belt; both hands are casually in his pants pockets, and he has a relaxed and approachable demeanor.
Benedikt Budde
Partners

Impact Achieved

The focus is on the customer. With our expertise, we help you improve your problem management process so that efficient and sustainable problem resolution is possible not only in theory but also in practice. Our reference projects demonstrate that our measures are not only effective on paper but also have a significant impact on problem resolution turnaround time.