Practical example
Optimizing the problem management process
Background
Satisfying customers and standing out from the competition. Companies across various industries share this goal. However, the increasing complexity of products is presenting more and more companies with new challenges: How can we ensure the highest possible product quality? How can discrepancies between target and actual (problems) be resolved as efficiently and sustainably as possible? This is where the problem management process comes in, focusing on the identification and resolution of errors or problems.
Specific task
- Identification of process weaknesses that lead to inefficiencies, such as long lead times in problem resolution and a high rate of repeat errors
- Analysis of the accountability model and the tools and methods used
- Developing and evaluating process optimization measures in collaboration with experienced users and experts
- Increase the efficiency of problem resolution, thereby reducing problem resolution time by one-third
KBC's Approach
To optimize processes, it is essential to have a deep understanding of them. To gain a 360° view, we not only analyze data but also speak with users and experts within your company. Building on this initial step, we work with you to identify appropriate measures to eliminate weaknesses and drive their implementation. However, our work does not end with improving the process—because a process is only as good as the people who work with it. That is why we also ensure that your employees are informed about the process changes and trained accordingly.
