Technical article
Product Recall as a Managed Crisis Situation
Optimal alignment of legal and operational implementation
Product recalls are not a phenomenon specific to any single industry. On the contrary, they affect the automotive industry just as much as mechanical and plant engineering, the apparel and textile industry, consumer electronics, and the food industry. What all product recalls across industries have in common is the need to manage the recall in a manner that is both legally sound and compliant with the law, as well as to implement the correct operational steps in the right order within the company to ensure a smooth process. The following overview outlines the typical challenges involved in managing a product recall in the B2C sector.
