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Consulting on Sales & After-Sales

If your sales are declining, your sales processes are slow, or your service costs lack transparency, consulting in the areas of sales or after-sales can help. At KBC, our team of consultants supports your company through every step—from realigning your product portfolio to digitizing sales processes and service structures. With cost-effective remanufacturing models, we ensure that you can sustainably tap into new revenue streams.

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A man, bald, with brown eyes, smiling and wearing a beard, dressed in a white shirt and a dark blue suit, standing with both hands in his pockets
A man, bald, with brown eyes, smiling and wearing a beard, dressed in a white shirt and a dark blue suit, standing with both hands in his pockets
Marc Perbix
Senior Partner
A man, bald, with brown eyes, smiling and wearing a beard, dressed in a white shirt and a dark blue suit, standing with both hands in his pockets
A man, bald, with brown eyes, smiling and wearing a beard, dressed in a white shirt and a dark blue suit, standing with both hands in his pockets

Your contact

Marc Perbix

Marc Perbix, Senior Partner at KBC and a management consultant with over 20 years of experience in sales and after-sales

Challenges in Sales & After-Sales

Continuously developing sales and after-sales operations presents complex challenges: declining demand collides with outdated sales structures, while forward-looking service strategies are lacking. At the same time, digitalization and sustainable approaches such as remanufacturing open up new possibilities. KBC supports you in translating precisely these opportunities into a viable strategy: Together, we analyze your current situation, prioritize the levers with the greatest potential, and develop a customized roadmap.

We will support you throughout the implementation process until the success of the new concepts becomes measurable in day-to-day operations in terms of revenue, process performance, or CO₂ emissions.

Declining demand in the core business

Markets are changing faster than your sales structures, and your product portfolio is failing to meet customer expectations.

Sales Department Misses Revenue Targets

Sales opportunities are being missed because new customer acquisition is unsystematic and the pipeline is unpredictable.

Lack of an after-sales strategy

Despite having innovative, market-ready products, there are no structures in place for long-term value creation in the after-sales sector.

Uncertainty in the Face of Technological Change

There is a lack of concrete approaches to AI and automation—whether for lead generation, service processes, or sales management.

Uncertainty regarding circularity models

Without a clear strategy and defined responsibilities, it remains unclear how you can make the circular economy a profitable venture.

Sales & After-Sales Consulting by the Numbers

conversion rate
qualified leads in 8 weeks
Customer visits scheduled

Areas of Expertise in Sales & After-Sales Consulting

In addition to sales consulting, KBC’s range of services in the areas of sales and after-sales includes after-sales consulting and remanufacturing, among other areas.

Sales Consulting

Declining demand, changing customer needs, and slow sales processes are putting pressure on sales organizations. As a sales consulting firm, KBC helps you refine your pricing and proposal models and successfully launch new products in the market. In 8 weeks, we build a predictable pipeline engine—from diagnosis to operational implementation within the team. Using digitalization and AI, we measurably accelerate your processes.

Sales Consulting

After-sales consulting

Long-term customer loyalty and stable service revenue are achieved through clear structures and transparency regarding your costs and processes. In aftersales consulting, KBC optimizes both your warranty management and your service operating model. Together, we develop tailored offerings for your target customers, thereby increasing your revenue potential. With centralized access to your data [link (internal): Data & AI], costs and performance become transparent—and aftersales transforms from a mandatory task into a profit driver.

About After-Sales Consulting

Remanufacturing

Remanufacturing opens up new revenue opportunities while reducing your carbon footprint. Working closely with you, our team of consultants at KBC identifies relevant markets and clarifies the responsibilities of your departments. In addition, we define a parts portfolio that truly meets the needs of your target customers. The result is a sustainable business model that covers costs, conserves resources, and enables the creation of additional value.

About Remanufacturing

This is how we view consulting for sales and after-sales

We see ourselves as business partners on equal footing: rather than lecturing our clients about their challenges, we work with them to identify them. Building on this foundation, we not only create sustainable solutions but also implement them operationally as part of the client’s team.

Marc Perbix, Senior Partner at KBC

Real-world examples from sales and after-sales consulting

Industries we advise on sales and after-sales

Automotive

Industry & Mechanical Engineering

Technology

Answers that drive sales and after-sales goals

All
Why does it often take so long for orders to actually turn into revenue?

There are often complex processes between order intake and revenue that are not optimally structured. This can cause the sales team to lose a lot of time. 

As a boutique consulting firm, KBC works with your sales team to identify where the process is stalling: we examine your order-to-cash workflows down to the last detail. With a transparent KPI system, you gain a real-time overview of the pipeline and can identify bottlenecks early on. We support teams through the entire process until the new workflows are successfully implemented—so your orders turn into revenue faster.

Does KBC have the necessary experience and track record in after-sales consulting?

Yes. Since its founding in 2007, KBC has supported over 220 after-sales projects, for which we have received the prestigious Best of Consulting Award from WirtschaftsWoche on multiple occasions. Over nearly 20 years, we have built up in-depth expertise across various industries. For your after-sales needs, we draw on a wealth of experience that combines technical expertise with strategic innovation.

How quickly can remanufacturing pay off for my business?

Our projects have shown that a properly implemented Reman structure can be up and running and pay for itself within 8 to 12 months. However, what matters most to us is not just the timeframe, but our focus on cost-effectiveness.

A man, bald, with brown eyes, smiling and wearing a beard, dressed in a white shirt and a dark blue suit, standing with both hands in his pockets
A man, bald, with brown eyes, smiling and wearing a beard, dressed in a white shirt and a dark blue suit, standing with both hands in his pockets
Marc Perbix
Senior Partner

I'll be happy to advise you

Whether you need advice on sales, after-sales, or remanufacturing, we’ll quickly discuss the best next steps and how KBC—an international boutique consulting firm based in Munich—can help you move forward.

Discuss the project