Sustainably increase profitability

After-sales consulting

First-class after-sales consulting is the key to turning a product sale into long-term revenue. With the right measures, your service department will transform from a mere administrative function into a profit center. Whether you’re launching new service products or optimizing warranty management processes, KBC supports you with an after-sales strategy and concrete measures that don’t just stay on paper but deliver measurable results in the market and with your customers.

Discuss the Project

Victor Gradl

Director

Your contact

Victor Gradl

Director at KBC and management consultant with over 8 years of experience in after-sales

Challenges in the After-Sales Sector

Today, a profitable service business requires more than just theoretical market analysis—it needs solutions that stand up to the demands of day-to-day operations. KBC’s aftersales consulting supports you in exactly this area: We understand not only the business levers but also the technical logic of your products—and deliver targeted, streamlined tools instead of costly large-scale projects.

If needed, our team can also provide your organization with long-term support in areas where internal capacity or specific expertise is lacking. This results not only in short-term success but also in consistently high-quality service performance.

Lack of after-sales support

Their products are innovative and market-ready, but they lack strategies for creating long-term value after the sale.

After-sales as a cost driver

Your service costs are rising without any apparent added value—and you can't pinpoint the exact causes.

Resource Scarcity and Circularity

Despite pressure from carbon footprint requirements, there is no clear model for how to implement a circular economy in practice.

Lack of transparency regarding data

You are missing out on profits because it is unclear which processes are running efficiently and which areas are profitable.

Overwhelmed by technological upheavals

AI is generating high expectations—but there is no concrete plan for automating your after-sales processes.

Ways to Achieve Long-Term Customer Satisfaction

In addition to warranty management, KBC’s after-sales consulting services focus on areas such as cost optimization, service operating model design and optimization, value-added services, and digitalization.

Warranty Management

Efficient warranty management is a key factor in reducing service costs. KBC analyzes your entire process chain—from the storage, pricing, and delivery of replacement parts to billing suppliers. We also help you decide whether services should be provided in-house or outsourced. This gives you transparency into your data, increases profitability, and ensures quality.

Cost Optimization

After-sales service should not be a cost driver. That is why, as part of our after-sales service consulting, KBC also evaluates your setup—both internally and in comparison with the competition. At the same time, we use a bottom-up approach to identify the processes and cost drivers that generate the highest expenses and develop precise optimization measures. For a lean organization that guarantees maximum service quality with minimal resource expenditure and makes a measurable contribution to return on investment.

Service Operating Model Design and Optimization

Established structures often reach their limits when scaling globally or adopting new business models. As part of our after-sales consulting services, KBC first assesses your specific market position to jointly establish strategic guidelines for your future positioning. Based on this, we develop a service operating model that clearly defines roles, processes, and responsibilities—and positions your organization to be future-ready and competitive.

Value-Added Services

Growth in the after-sales sector comes from offerings that are precisely tailored to your customers’ needs. Based on market, competitive, and target audience analyses, KBC develops customized services—and thereby unlocks new revenue potential. In doing so, we also optimize existing structures that no longer align with the current competitive landscape. From the initial idea to the pilot project, we support you in tapping into sustainable revenue streams.

Digitalization & AI

Data often lies unused within legacy system structures, making it impossible to access cost or performance metrics centrally. KBC makes this information available through after-sales consulting, thereby creating transparency for decision-making— so you can make decisions based on facts rather than gut feelings. The goal is an operating model that provides you with reliable data at all times, streamlines processes, and reduces the workload on your teams.

After-sales Consulting by the Numbers

Warranty costs

Revenue from value-added services

higher CSAT

This is how we view after-sales consulting

Our goal is to deliver high-quality results that go beyond traditional strategy consulting in terms of their level of detail and focus on implementation. We work with companies until all their day-to-day business processes are running smoothly.

Victor Gradl, Senior Partner at KBC

Industries we advise on after-sales services

Automotive

Industry & Mechanical Engineering

Technology

Topics that strengthen your business

Sales & After-Sales

Sales

Remanufacturing

Answers that advance after-sales goals

Yes. Since its founding in 2007, KBC has supported over 220 after-sales projects, for which we have received the prestigious Best of Consulting Award from WirtschaftsWoche on multiple occasions. Over nearly 20 years, we have built up in-depth expertise across various industries. For your after-sales needs, we draw on a wealth of experience that combines technical expertise with strategic innovation.

As an experienced boutique consulting firm specializing in aftersales, we firmly believe that optimizing processes requires a deep understanding of the product. With interdisciplinary teams ranging from engineers to business administrators, we therefore delve deeply into technical matters. This unique combination creates significant added value for you that goes far beyond mere process consulting.

KBC is committed to delivering high-quality results in an efficient and implementation-focused manner. Compared to traditional strategy consultancies, we stand for significantly leaner structures and a particularly practical approach. With KBC’s after-sales consulting, you therefore do not invest in unnecessary overhead or bloated project teams, but rather in targeted solutions that guarantee an attractive balance between consulting costs and measurable results.

It is important to us to speak your team’s language—rather than lecturing you from on high about how things should be done. To this end, KBC deliberately relies on senior consultants and actively involves our partners in day-to-day operations. We bring the necessary expertise and empathy to your organization to develop solutions that your workforce will embrace and sustain over the long term.

Victor Gradl

Director

Talk to us

Whether it’s warranty management, market launch, or service operating models: In a brief discussion, we’ll determine which steps make sense and how KBC—an international boutique consulting firm based in Munich—can help you move forward. We’ll get back to you shortly.

Discuss the project