Consulting Services
Industries
Careers

People are at the heart of what we do

Practical example

Improved performance and increased customer satisfaction

How we significantly improved both the turnaround time for customer orders and EBIT at a service provider in the renewables sector.

Background

The expansion of wind power plants is increasing worldwide; it is widely regarded as economically sound and stimulates economic growth. Due to the strong growth in the wind power sector, there is a particular demand for service providers specializing in the certification and inspection of wind power plants to ensure that operators comply with the relevant standards. Amid increasing competitive and cost pressures, as well as the industry’s continuous growth, such service providers face particular challenges, such as a lack of transparency regarding revenue, margins, and cost drivers.

Specific task

  • Provide transparency regarding revenue, margin, and cost drivers
  • Identify and analyze levers for optimization
  • Establish a systematic and strategic approach to continuous performance improvement
  • Improve customer satisfaction

KBC's Approach

Working closely with our client, we were able to define the specific project objectives during the initialization phase and agree on them with management and the core team. The success of optimization programs always depends on strategic alignment and support within the company. Here, we were able to leverage our many years of experience in designing and implementing optimization programs to assist our client. In addition to systematically analyzing revenue, margin, and cost drivers, we also scrutinized the client’s order and project processing and developed optimization hypotheses. Through methodical hypothesis validation, we were able to identify and subsequently refine specific improvement measures. Monetary potential assessments in the form of business cases provided targeted support for decisions regarding the implementation of these measures.

A man with short brown hair and dark blue eyes, wearing glasses and smiling; he is wearing a white shirt and a dark blue suit and is standing with both hands in his pants pockets
A man with short brown hair and dark blue eyes, wearing glasses and smiling; he is wearing a white shirt and a dark blue suit and is standing with both hands in his pants pockets
Benedikt Budde
Partner

Impact achieved

We uncover financial potential by working with our clients to identify valuable ideas. For example, through an order processing analysis, we were able to systematically identify the drivers of revenue, margins, and costs, as well as the causes of profit losses. By reengineering the order processing system—with full documentation of the resulting profit improvement—we reduced the turnaround time for customer orders by more than 30%. The success speaks for itself: One year after the launch of the “Continuous Profit Improvement” program, an increase in EBIT of >25% had already been achieved.