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Making processes more efficient and smarter

Process Intelligence & Automation

Rising cost pressures call for processes that are not only faster but also smarter. In its consulting services for Process Intelligence & Automation, KBC focuses on three key areas: Process mining reveals inefficiencies and process violations. Automation reduces lead times and system disconnects. AI takes on complex tasks—supporting rather than replacing human workers. We determine which component delivers the greatest benefit where—and support the implementation until it is fully integrated into day-to-day operations.

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Male, short brown hair, blue eyes, smiling, wearing a white shirt and a dark blue suit, standing with both hands in his pockets
Philipp Berger
Lead Software Engineer
Male, short brown hair, blue eyes, smiling, wearing a white shirt and a dark blue suit, standing with both hands in his pockets
Male, short brown hair, blue eyes, smiling, wearing a white shirt and a dark blue suit, standing with both hands in his pockets

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Philipp Berger

Lead Software Engineer at KBC and management consultant specializing in process intelligence, with over 9 years of experience in AI and automation

Challenges in complex process structures

Whether it’s long lead times, a lack of transparency, or manual data transfers between systems, business processes face pressure to reduce costs and improve efficiency for a variety of reasons. In our Process Intelligence & Automation consulting services, KBC evaluates your processes in detail and focuses on the areas with the greatest potential for improvement. Instead of requiring large upfront investments and lengthy implementation phases, we take an iterative approach: we quickly gather initial insights and then delve deeper into specific areas. 

With two decades of practical experience, we don’t just simplify things in theory—we work with you every step of the way until the operational implementation yields measurable results.

Processes under cost pressure

In production, order processing, and after-sales, processes consume too much time and profit margin—and cost pressures are mounting.

Lack of transparency regarding process data

Without a clear picture of how the process actually unfolds, your team won't be able to identify the most effective ways to optimize it.

Deviations from standards and specifications

If, for example, the acceptance report is missing after rework, this can lead to avoidable quality risks and additional costs.

Manual processes with a high risk of error

Anyone who transfers data manually between systems pays twice—first in terms of effort, and later in terms of rework.

System limitations hinder efficiency

Outdated legacy systems without functional interfaces make automation more difficult and expensive than necessary.

 Ways to Improve Process Efficiency

In addition to process mining consulting, KBC also supports you in the area of process intelligence with regard to automation and AI.

Process Mining Consulting

Before you can effectively optimize processes, you need a reliable picture of how they actually work. Through our process mining consulting services, KBC creates a digital process map and identifies inefficiencies, process violations, and compliance deviations. Based on these findings, we work with you to develop a plan of action—ranging from identifying new opportunities for automation and creating more precise work instructions to ensuring more consistent use of existing automation tools.

Automation Consulting

When employees transfer data manually, it takes time and leads to errors. As part of our automation consulting services, KBC reviews your existing structures, systems, and data flows and identifies appropriate sub-processes. We then implement the automation using the right tools and support your team until they can manage the process independently. Process mining can also help monitor efficiency gains across the entire process.

AI Consulting

When dealing with unstructured information—such as customer inquiries or complaints—rule-based if-then scenarios reach their limits. In AI consulting , KBC enhances your automation with AI components that handle more complex decisions. For critical processes like customer interactions, we rely on “human-in-the-loop” approaches: employees validate the AI decision—using prepared context—significantly faster than with fully manual processing.

This is how we view process intelligence and automation

For us, process intelligence doesn’t start with the tool, but with the process. Only once it’s clear where the actual bottleneck lies do we work with the team to decide whether automation, AI, or an organizational adjustment is the right solution.

Philipp Berger, Lead Software Engineer at KBC

Industries we advise on sustainability

Automotive

Industrials

Technology

Topics that strengthen your business

Data & AI

AI

Business Intelligence

Answers that advance process intelligence goals

Is my data even suitable for process mining?

We’ll figure that out together in a brief interview. Through a series of targeted questions, we’ll assess whether adopting process mining is a worthwhile investment for your company. If not, we’ll show you which steps make sense to take first in order to build the data foundation for a future implementation.

What does KBC mean by AI automation?

AI automation is a buzzword that conflates two distinct concepts. Automation refers to reducing or completely eliminating manual intervention in a process. This usually works on a rule-based basis or through interfaces between systems.
AI represents a potential component of this. It expands upon traditional automation and also handles processes where your organization needs a certain degree of decision-making flexibility: wherever inputs and outputs are not clearly linked and unstructured information requires interpretation. For example, AI can understand the context of customer inquiries rather than merely evaluating individual words based on rules.

In which areas is automation particularly worthwhile?

Sales, after-sales, and service are prime candidates—the areas where AI first gained a foothold. In addition, there are administrative white-collar tasks such as controlling, accounting, and marketing. There is also significant potential in production. However, closed systems from equipment manufacturers make this more difficult: they sell their own reporting solutions and often keep machine data under lock and key.
As a rule of thumb, automation is worthwhile wherever people work with systems and tools and tasks are repetitive. One-time processes—such as canceling a cancellation once a year—fall outside the scope.

Male, short brown hair, blue eyes, smiling, wearing a white shirt and a dark blue suit, standing with both hands in his pockets
Male, short brown hair, blue eyes, smiling, wearing a white shirt and a dark blue suit, standing with both hands in his pockets
Philipp Berger
Lead Software Engineer

Let's start with a conversation

Whether you need advice on process mining, automation, or AI, we’ll discuss the best next steps during a brief conversation and explain how KBC—an international boutique consulting firm based in Munich—can help you move forward. We’ll be in touch shortly.

Discuss your project