Study
A cross-industry study on warranty costs
The importance of safety and reliability in end products has steadily increased in recent years. Especially in times of crisis, customers make their purchasing decisions with much greater discernment—quality is increasingly becoming a key selling point.
The main challenge for companies is meeting customer expectations in the market after short development cycles. Although this is not a new phenomenon, reliability engineering is still not given sufficient attention.
Added to this are the ever-increasing regulatory requirements (e.g., EU emissions standards for passenger cars, drug approval regulations, the law on the environmentally sound disposal of electrical and electronic equipment, etc.), which, as products become more complex, lead to rising development costs and higher risks associated with warranty and guarantee costs.
The aim of the study is to identify the capabilities a company must have—whether mandatory or optional—in order to ensure the reliability of its products.
Furthermore, the cross-industry comparison of processes and structures is intended to shed light on the respective best-practice industries and provide insights into the effectiveness of different approaches.
The "Reliability Benchmark 2010/2011" study enables participants to obtain benchmarks for processes that generate warranty and guarantee costs using a hypothesis-based approach.
