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Project Example

Establishment of Risk Monitoring of Warranty Extensions

Analysis, conception and setup of a proof-of-concept (PoC) tool for future risk monitoring of warranty extensions

Background

Unser Kunde, ein führender Anbieter im Bereich Nutzfahrzeuge, stand vor der Herausforderung, ein effizientes und handhabbares Risikomonitoring für Garantieverlängerungen zu implementieren. Bis dato fehlte eine standardisierte Methodik zur kontinuierlichen Beobachtung und Prognose von (Kosten-)Risiken im Zusammenhang mit Garantieverlängerungen.

Specific Task

The main objective was to create a concept for risk monitoring of warranty extensions. This included the definition of KPIs and the implementation in a business intelligence application as part of a proof-of-concept (PoC).

KBC Solution Approach

The first challenge was the lack of a methodology to monitor and forecast risks. To address this, KBC developed a standardized cost risk assessment model. This model enabled forecasting across all relevant levels, from countries and markets to series and contract types.

The second challenge was the lack of transparency on existing data. KBC designed a tool or dashboard for continuous risk monitoring and set up a PoC in Tableau.

Philipp Berger
Manager

Achieved Effect

Data correlations and the assessment model are fully documented, and the associated data model was created and described. Future reporting was designed as a proof-of-concept (PoC) in Tableau and serves as a solid basis for a possible future implementation of the risk monitoring tool.