We turn knowledge into orientation

Project Example

Sustainable troubleshooting

In order to reach the quality targets in the production segment of a leading automotive OEM, we initialised a multi-plant zero-error programme.


Today’s economic environment poses numerous challenges for reliability management in the automotive industry. An increasing demand for the safety and reliability of end products is the consequence of equally increasing customer requirements. Complex processes, a large variety of products and shortened production times therefore also represent the major influencing factors of product quality in production. The automotive industry is faced with the task of reducing high quality costs while still achieving quality targets.

The specific task

  • To reduce high quality costs in production
  • To operationalise and harmonise previously determined directions of impact across multiple plants
  • To develop concrete optimisation projects both contextually and economically
  • To establish control models for the implementation of standards across multiple plants

KBC approach

During the development of a zero-error initiative in the production segment, we were able to support our client with our long-term experience in the initialisation of large optimisation initiatives. We acted as the right hand of our client’s programme management and, in project teamwork, controlled the contextual and economical alignment of the sub-projects across multiple plants. With an effect chain-based approach to the calculation of potentials of guarantee and warranty savings, we were quickly able to assess first monetary effects created by our optimisation measures. Active support from the individual plants during the initialisation of the sub-projects and from production management was therefore guaranteed from the start.

Georg Huber
Senior Partner

Achieved Effect

We developed optimisation initiatives, within the scope of which we uncovered specific weaknesses and analysed solution concepts, including monetary evaluation, on the basis of detailed data and information. The client was therefore provided with a holistically planned, top management-coordinated quality initiative in the production segment with five sub-programmes and 17 individual projects (term result: 40 mn Euros of costs versus 180 mn Euros of benefit). Through the concrete appointment of responsible parties, including results committees, we were able to secure a rapid start-up for the implementation of the 17 individual projects within the sub-programmes.