Expertise

We turn knowledge into orientation

Project Example

Alignment of a company-wide data analytics network

The establishment of a central point of contact was essential for the sustainable management and consolidation of all analysis requests relating to vehicle data. This measure aims to meet the increasing demand for structured analyses in E/E development. By creating a central analytics service desk, processes can be optimized and efficiency within the departments can be increased.

Background

In the past, the large number of redundant analysis requests led to inefficiencies and confusion in processes. Employees turned to different specialist departments without a clear process structure. This not only led to a reduction in transparency with regard to the availability of analyses, but also to the inadequate use of existing analysis results. To overcome these challenges, a centralized approach was needed to ensure the availability and accessibility of relevant data and analyses.

Specific Task

The central task of the project was to develop a clearly structured process for the analysis requests, which enables the distribution and prioritization of these requests. In addition, workshops were held to develop a common model for processing and evaluating the requests. In addition, guidelines were drawn up and a roadmap developed to increase awareness of the analytics service desk.

KBC Solution Approach

A proactive approach was chosen for the development and implementation of the central analytics service desks.The relevant analysis points were worked out in several networking workshops in order to define clear communication and work processes. This ensured that analysis requests were not only processed efficiently, but also consolidated. The central point of contact acts as an interface between the specialist departments and enables a more transparent use of analyses and data analytics expertise.

Weibliche Person, braune lange Haare, grüne Augen, lächelnd, trägt eine gemusterte Bluse, dunkelblaue Hose und Blazer, stehend mit den Armen vor der Brust verschränkt
Weibliche Person, braune lange Haare, grüne Augen, lächelnd, trägt eine gemusterte Bluse, dunkelblaue Hose und Blazer, stehend mit den Armen vor der Brust verschränkt
Marion Mayer
Manager

Achieved Effect

A total of 11 analytics hubs were connected to the analytics service desk. In the 47 analysis requests were received during the pilot phase, leading to a significant increase in the transparency and quality of data analyses. Employees now have clear access to relevant data and can process requests in a targeted and efficient manner. This has not only improved the effectiveness of processes, but also the decision-making process within the company. In addition, analysis results are incorporated more effectively into important decisions, leading to a better understanding of vehicle data and its influence on customer behavior.