{"id":7380,"date":"2023-08-03T20:58:05","date_gmt":"2023-08-03T18:58:05","guid":{"rendered":"https:\/\/stage.kbc-consultants.com\/praxisbeispiele\/reducing-warranty-and-goodwill-costs-quickly-through-optimised-repair-processes\/"},"modified":"2023-08-03T20:58:05","modified_gmt":"2023-08-03T18:58:05","slug":"reducing-warranty-and-goodwill-costs-quickly-through-optimised-repair-processes","status":"publish","type":"f4_portfolio","link":"https:\/\/kbc-consultants.com\/us\/praxisbeispiele\/reducing-warranty-and-goodwill-costs-quickly-through-optimised-repair-processes\/","title":{"rendered":"Reducing warranty and goodwill costs quickly through optimised repair processes"},"content":{"rendered":"\n<p class=\"is-style-tagline\"><strong>Project Example<\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading is-style-h1\">Reducing warranty and goodwill costs quickly through optimised repair processes<\/h1>\n\n\n\n<p class=\"is-style-p-large\">How we developed the most effective solutions for direct vehicle analysis at the workshop.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"606\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/20180719_GeschaeftsmannTouchscreenKonzept-1024x606.jpg\" alt=\"\" class=\"wp-image-2922\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/20180719_GeschaeftsmannTouchscreenKonzept-1024x606.jpg 1024w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/20180719_GeschaeftsmannTouchscreenKonzept-300x178.jpg 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-h3\"><strong>Background<\/strong><\/h2>\n\n\n\n<p>Apart from the manufacture of products, today\u2019s competitive environment demands that every OEM, e.g. automotive manufacturer, is also able to offer services such as maintenance and repairs. The automotive industry regards fast, flexible and cost-effective repairs to be a prerequisite for a high level of customer orientation and affiliation. These days, repairs and root cause analyses \u2013 borne by the respective OEM in warranty or goodwill cases \u2013 take too long in competitive comparison. The financial return or yields achieved by the OEMs are therefore too low to withstand increasing competitive and optimisation pressure. A lack of methods for a short-term reduction in warranty and goodwill costs make it more difficult for the OEMs to optimise repair processes, although these verifiably render a high contribution to the reduction of warranty and goodwill costs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-h3\"><strong>The specific task<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To develop alternative repair and replacement processes for warranty-relevant scopes (for three selected pilots)<\/li>\n\n\n\n<li>To identify change-relevant components which, in warranty cases, contribute to the reduction of repair and replacement times<\/li>\n\n\n\n<li>To establish concepts for the reduction of repair, replacement and error location times<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading is-style-h3\">KBC approach<\/h2>\n\n\n\n<p>KBC brings along a high degree of technological competence in vehicle development and from motor sports. Direct product analysis and solution development (\u201cwe look at the engine from underneath the vehicle\u201d) during a two-week pilot phase enabled us and our clients from Service Solutions and Special Tools Design to specifically identify initial potentials for the reduction of warranty and goodwill costs in the three pilot scopes. By simulating the repair processes (e.g. installation and replacement of the cam belt) and analysing data on error location times, we were able to specifically initiate and implement short-term optimisation measures. We were also able to develop technical serial tools to avoid the replacement of parts during repairs.<\/p>\n\n\n\n<div  class=\" f4-block-team-single-teaser-kbc alignfull is-layout-constrained type-large alignfull alignleft has-background has-tertiary-background-color\"   >\n\n    <div class=\"team-single__wrapper\">\n        <div class=\"block-media\">\n            <div class=\"team_member  align--left\"><div class=\"team_member__image\"><div class=\"f4_img--adaptive team-single-image\" ><div class=\"f4_img-container f4_img--mobile square\" ><img width=\"700\" height=\"700\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Felix_Feuerbach-2-700x700.png\" class=\"attachment-square size-square\" alt=\"M\u00e4nnliche Person, graue Haare, blaue Augen, l\u00e4chelnd mit Bart, tr\u00e4gt ein wei\u00dfes Hemd, eine dunkelblauen Anzug, stehend mit beiden H\u00e4nden in den Hosentaschen\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Felix_Feuerbach-2-700x700.png 700w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Felix_Feuerbach-2-150x150.png 150w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Felix_Feuerbach-2-300x300.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/div><div class=\"f4_img-container f4_img--desktop square\" ><img width=\"700\" height=\"700\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Felix_Feuerbach-2-700x700.png\" class=\"attachment-square size-square\" alt=\"M\u00e4nnliche Person, graue Haare, blaue Augen, l\u00e4chelnd mit Bart, tr\u00e4gt ein wei\u00dfes Hemd, eine dunkelblauen Anzug, stehend mit beiden H\u00e4nden in den Hosentaschen\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Felix_Feuerbach-2-700x700.png 700w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Felix_Feuerbach-2-150x150.png 150w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Felix_Feuerbach-2-300x300.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/div><\/div><\/div><div class=\"team_member__copy\"><div class=\"team_member__title\">Felix Feuerbach<\/div><div class=\"team_member__jobtitle\">Senior Partner<\/div><ul class=\"team_contact_links\"><li class=\"wp-block-button has-icon icon--email-default\"><a class=\"wp-block-button__link\" title=\"f.feuerbach@kbc-consultants.com\" href=\"mailto:f.feuerbach@kbc-consultants.com\" target=\"_blank\" rel=\"noreferrer\" itemprop=\"sameAs\"><\/a><\/li><li class=\"wp-block-button has-icon icon--phone-default\"><a class=\"wp-block-button__link\" title=\"+49 151 148 472 08\" href=\"tel:+4915114847208\" target=\"_blank\" rel=\"noreferrer\" itemprop=\"sameAs\"><\/a><\/li><\/ul><\/div><\/div>        <\/div>\n\n\n\n        <div class=\"block-inner\">\n            <div class=\"content-wrapper\">\n\n                <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\"><strong>Achieved Effect<\/strong><\/h2>\n\n\n\n<p>Our high degree of technical understanding, long-term experience in the development of repair scenarios and the economic assessment of optimisation potentials enabled us to reduce repair times in all three pilot scopes. We were also able to achieve a reduction in parts costs of up to 50 % (changed packaging). Two weeks into the pilot phase (including vehicle analysis at the workshop), we were therefore already able to identify measures with a valued savings potential amounting to 1.3 mn Euros in the current year.<\/p>\n\n<\/div>            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>How we developed the most effective solutions for direct vehicle analysis at the workshop.<\/p>\n<p>Background<\/p>\n<p>Apart from the manufacture of products, today\u2019s competitive environment demands that every OEM, e.g. automotive manufacturer, is also able to offer services such as maintenance and repairs. The automotive industry regards fast, flexible and cost-effective repairs to be a prerequisite for a high level of customer orientation and affiliation. These days, repairs and root cause analyses \u2013 borne by the respective OEM in warranty or goodwill cases \u2013 take too long in competitive comparison. The financial return or yields achieved by the OEMs are therefore too low to withstand increasing competitive and optimisation pressure. A lack of methods for a short-term reduction in warranty and goodwill costs make it more difficult for the OEMs to optimise repair processes, although these verifiably render a high contribution to the reduction of warranty and goodwill costs.<\/p>\n<p>The specific task<\/p>\n<p>To develop alternative repair and replacement processes for warranty-relevant scopes (for three selected pilots)<\/p>\n<p>To identify change-relevant components which, in warranty cases, contribute to the reduction of repair and replacement times<\/p>\n<p>To establish concepts for the reduction of repair, replacement and error location times<\/p>\n<p>KBC approach<\/p>\n<p>KBC brings along a high degree of technological competence in vehicle development and from motor sports. Direct product analysis and solution development (\u201cwe look at the engine from underneath the vehicle\u201d) during a two-week pilot phase enabled us and our clients from Service Solutions and Special Tools Design to specifically identify initial potentials for the reduction of warranty and goodwill costs in the three pilot scopes. By simulating the repair processes (e.g. installation and replacement of the cam belt) and analysing data on error location times, we were able to specifically initiate and implement short-term optimisation measures. We were also able to develop technical serial tools to avoid the replacement of parts during repairs.<\/p>\n<p>Achieved Effect<\/p>\n<p>Our high degree of technical understanding, long-term experience in the development of repair scenarios and the economic assessment of optimisation potentials enabled us to reduce repair times in all three pilot scopes. We were also able to achieve a reduction in parts costs of up to 50 % (changed packaging). Two weeks into the pilot phase (including vehicle analysis at the workshop), we were therefore already able to identify measures with a valued savings potential amounting to 1.3 mn Euros in the current year.<\/p>\n<p>Praxisbeispiele<\/p>\n<p>Content Related Teaser Praxisbeispiele<\/p>\n<p>INSIGHTS<\/p>\n<p>&nbsp;<\/p>\n<p>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore.<\/p>\n<p>Insights<\/p>\n<p>Werkshalle sticht Stilles K\u00e4mmerlein<\/p>\n","protected":false},"featured_media":7381,"template":"","f4_portfolio_taxonomy":[94],"class_list":["post-7380","f4_portfolio","type-f4_portfolio","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reducing warranty and goodwill costs quickly through optimised repair processes - KBC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kbc-consultants.com\/us\/praxisbeispiele\/reducing-warranty-and-goodwill-costs-quickly-through-optimised-repair-processes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reducing warranty and goodwill costs quickly through optimised repair processes - KBC\" \/>\n<meta property=\"og:description\" content=\"How we developed the most effective solutions for direct vehicle analysis at the workshop.    Background  Apart from the manufacture of products, today\u2019s competitive environment demands that every OEM, e.g. automotive manufacturer, is also able to offer services such as maintenance and repairs. The automotive industry regards fast, flexible and cost-effective repairs to be a prerequisite for a high level of customer orientation and affiliation. These days, repairs and root cause analyses \u2013 borne by the respective OEM in warranty or goodwill cases \u2013 take too long in competitive comparison. The financial return or yields achieved by the OEMs are therefore too low to withstand increasing competitive and optimisation pressure. A lack of methods for a short-term reduction in warranty and goodwill costs make it more difficult for the OEMs to optimise repair processes, although these verifiably render a high contribution to the reduction of warranty and goodwill costs.  The specific task   To develop alternative repair and replacement processes for warranty-relevant scopes (for three selected pilots)  To identify change-relevant components which, in warranty cases, contribute to the reduction of repair and replacement times  To establish concepts for the reduction of repair, replacement and error location times   KBC approach  KBC brings along a high degree of technological competence in vehicle development and from motor sports. Direct product analysis and solution development (\u201cwe look at the engine from underneath the vehicle\u201d) during a two-week pilot phase enabled us and our clients from Service Solutions and Special Tools Design to specifically identify initial potentials for the reduction of warranty and goodwill costs in the three pilot scopes. By simulating the repair processes (e.g. installation and replacement of the cam belt) and analysing data on error location times, we were able to specifically initiate and implement short-term optimisation measures. We were also able to develop technical serial tools to avoid the replacement of parts during repairs.   Achieved Effect  Our high degree of technical understanding, long-term experience in the development of repair scenarios and the economic assessment of optimisation potentials enabled us to reduce repair times in all three pilot scopes. We were also able to achieve a reduction in parts costs of up to 50 % (changed packaging). Two weeks into the pilot phase (including vehicle analysis at the workshop), we were therefore already able to identify measures with a valued savings potential amounting to 1.3 mn Euros in the current year.     Praxisbeispiele  Content Related Teaser Praxisbeispiele   INSIGHTS    &nbsp;  Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore.     Insights  Werkshalle sticht Stilles K\u00e4mmerlein\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kbc-consultants.com\/us\/praxisbeispiele\/reducing-warranty-and-goodwill-costs-quickly-through-optimised-repair-processes\/\" \/>\n<meta property=\"og:site_name\" content=\"KBC\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/20180719_GeschaeftsmannTouchscreenKonzept-1024x606.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kbc-consultants.com\/us\/praxisbeispiele\/reducing-warranty-and-goodwill-costs-quickly-through-optimised-repair-processes\/\",\"url\":\"https:\/\/kbc-consultants.com\/us\/praxisbeispiele\/reducing-warranty-and-goodwill-costs-quickly-through-optimised-repair-processes\/\",\"name\":\"Reducing warranty and goodwill costs quickly through optimised repair processes - 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KBC","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kbc-consultants.com\/us\/praxisbeispiele\/reducing-warranty-and-goodwill-costs-quickly-through-optimised-repair-processes\/","og_locale":"en_US","og_type":"article","og_title":"Reducing warranty and goodwill costs quickly through optimised repair processes - KBC","og_description":"How we developed the most effective solutions for direct vehicle analysis at the workshop.    Background  Apart from the manufacture of products, today\u2019s competitive environment demands that every OEM, e.g. automotive manufacturer, is also able to offer services such as maintenance and repairs. The automotive industry regards fast, flexible and cost-effective repairs to be a prerequisite for a high level of customer orientation and affiliation. These days, repairs and root cause analyses \u2013 borne by the respective OEM in warranty or goodwill cases \u2013 take too long in competitive comparison. The financial return or yields achieved by the OEMs are therefore too low to withstand increasing competitive and optimisation pressure. A lack of methods for a short-term reduction in warranty and goodwill costs make it more difficult for the OEMs to optimise repair processes, although these verifiably render a high contribution to the reduction of warranty and goodwill costs.  The specific task   To develop alternative repair and replacement processes for warranty-relevant scopes (for three selected pilots)  To identify change-relevant components which, in warranty cases, contribute to the reduction of repair and replacement times  To establish concepts for the reduction of repair, replacement and error location times   KBC approach  KBC brings along a high degree of technological competence in vehicle development and from motor sports. Direct product analysis and solution development (\u201cwe look at the engine from underneath the vehicle\u201d) during a two-week pilot phase enabled us and our clients from Service Solutions and Special Tools Design to specifically identify initial potentials for the reduction of warranty and goodwill costs in the three pilot scopes. By simulating the repair processes (e.g. installation and replacement of the cam belt) and analysing data on error location times, we were able to specifically initiate and implement short-term optimisation measures. We were also able to develop technical serial tools to avoid the replacement of parts during repairs.   Achieved Effect  Our high degree of technical understanding, long-term experience in the development of repair scenarios and the economic assessment of optimisation potentials enabled us to reduce repair times in all three pilot scopes. We were also able to achieve a reduction in parts costs of up to 50 % (changed packaging). Two weeks into the pilot phase (including vehicle analysis at the workshop), we were therefore already able to identify measures with a valued savings potential amounting to 1.3 mn Euros in the current year.     Praxisbeispiele  Content Related Teaser Praxisbeispiele   INSIGHTS    &nbsp;  Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore.     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