{"id":5013,"date":"2018-12-21T09:26:51","date_gmt":"2018-12-21T08:26:51","guid":{"rendered":"https:\/\/kbc-dev.flow4.one\/customer-experience-analyse-im-automotive-after-sales\/"},"modified":"2024-01-26T10:30:05","modified_gmt":"2024-01-26T09:30:05","slug":"customer-experience-analysis-in-automotive-after-sales","status":"publish","type":"post","link":"https:\/\/kbc-consultants.com\/en\/customer-experience-analysis-in-automotive-after-sales\/","title":{"rendered":"Customer Experience Analysis in Automotive After Sales"},"content":{"rendered":"\n<p class=\"is-style-tagline\">Study<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Customer Experience Analysis in Automotive After Sales<\/h1>\n\n\n\n<p>Nowadays, client oriented and user friendly e-commerce channels are indispensable. How are automotive manufacturers positioned in relation to the expected high growth rates in the after-sales segment and the progressing digitalization? Are there any differences between \u201cpremium OEMs\u201d and other automotive manufacturers? These were some of the questions asked by the consultants of KBC and eccelerate. Based on a proven approach, they conducted a customer experience analysis on the range of digital offers among twelve automotive manufacturers. If you are interested in your individual results, please feel free to contact us.<\/p>\n\n\n\n<p><strong>Press contact<\/strong><\/p>\n\n\n\n<p>Marc Perbix<\/p>\n\n\n\n<p><strong>E-Mail:&nbsp;<\/strong><a href=\"mailto:m.perbix@kbc-consultants.loc\">m.perbix@kbc-consultants.loc<br><\/a><strong>Mobile:&nbsp;<\/strong>+49 (0) 151 14 84 72 23<\/p>\n\n\n\n<p>Lennard Grewe<\/p>\n\n\n\n<p><strong>E-Mail:&nbsp;<\/strong><a href=\"mailto:lennard.grewe@eccelerate.de\">lennard.grewe@eccelerate.de<br><\/a><strong>Mobile:&nbsp;<\/strong>+49 (0) 173 24 35 853&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-icon--pdf-icon-primary icon-position--left\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/181220_KBC_ECCELARTE_02-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download study<\/a><\/div>\n<\/div>\n\n\n\n<div  class=\" f4-block-team-single-teaser-kbc alignfull is-layout-constrained type-circle alignfull alignleft has-background has-tertiary-background-color\"   >\n\n    <div class=\"team-single__wrapper\">\n        <div class=\"block-media\">\n            <div class=\"team_member  align--left\"><div class=\"team_member__image\"><div class=\"f4_img--adaptive team-single-image\" ><div class=\"f4_img-container f4_img--mobile square\" ><img width=\"700\" height=\"700\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Marc_Perbix-1-700x700.png\" class=\"attachment-square size-square\" alt=\"M\u00e4nnliche Person, keine Haare, braune Augen, l\u00e4chelnd mit Bart, tr\u00e4gt ein wei\u00dfes Hemd und einen dunkelblauen Anzug, stehend mit beiden H\u00e4nden in den Hosentaschen\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Marc_Perbix-1-700x700.png 700w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Marc_Perbix-1-150x150.png 150w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Marc_Perbix-1-300x300.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/div><div class=\"f4_img-container f4_img--desktop square\" ><img width=\"700\" height=\"700\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Marc_Perbix-1-700x700.png\" class=\"attachment-square size-square\" alt=\"M\u00e4nnliche Person, keine Haare, braune Augen, l\u00e4chelnd mit Bart, tr\u00e4gt ein wei\u00dfes Hemd und einen dunkelblauen Anzug, stehend mit beiden H\u00e4nden in den Hosentaschen\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Marc_Perbix-1-700x700.png 700w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Marc_Perbix-1-150x150.png 150w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Marc_Perbix-1-300x300.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/div><\/div><\/div><div class=\"team_member__copy\"><div class=\"team_member__title\">Marc Perbix<\/div><div class=\"team_member__jobtitle\">Senior Partner<\/div><ul class=\"team_contact_links\"><li class=\"wp-block-button has-icon icon--email-default\"><a class=\"wp-block-button__link\" title=\"m.perbix@kbc-consultants.com\" href=\"mailto:m.perbix@kbc-consultants.com\" target=\"_blank\" rel=\"noreferrer\" itemprop=\"sameAs\"><\/a><\/li><li class=\"wp-block-button has-icon icon--phone-default\"><a class=\"wp-block-button__link\" title=\"+49 151 148 472 23\" href=\"tel:+4915114847223\" target=\"_blank\" rel=\"noreferrer\" itemprop=\"sameAs\"><\/a><\/li><\/ul><\/div><\/div>        <\/div>\n\n\n\n        <div class=\"block-inner\">\n            <div class=\"content-wrapper\">\n\n                <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading is-style-h3\">You have any questions?<\/h2>\n\n\n\n<p>Your point of contact.<\/p>\n\n<\/div>            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nowadays, client oriented and user friendly e-commerce channels are indispensable. How are automotive manufacturers positioned in relation to the expected high growth rates in the after-sales segment and the progressing digitalization? Are there any differences between \u201cpremium OEMs\u201d and other automotive manufacturers? These were some of the questions asked by the consultants of KBC and eccelerate. Based on a proven approach, they conducted a customer experience analysis on the range of digital offers among twelve automotive manufacturers. If you are interested in your individual results, please feel free to contact us.<\/p>\n<p>Press contact<\/p>\n<p>Marc Perbix<\/p>\n<p>E-Mail:&nbsp;m.perbix@kbc-consultants.locMobile:&nbsp;+49 (0) 151 14 84 72 23<\/p>\n<p>Lennard Grewe<\/p>\n<p>E-Mail:&nbsp;lennard.grewe@eccelerate.deMobile:&nbsp;+49 (0) 173 24 35 853&nbsp;&nbsp;&nbsp;<\/p>\n<p>Download study<\/p>\n<p>You have any questions?<\/p>\n<p>Your point of contact.<\/p>\n","protected":false},"author":9,"featured_media":2441,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53],"tags":[],"f4_portfolio_taxonomy":[16],"class_list":["post-5013","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-study"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Experience Analysis in Automotive After Sales - KBC<\/title>\n<meta name=\"description\" content=\"KBC and eccelerate conducted a customer experience analysis of the digital offerings of the twelve leading car manufacturers and found out some exciting things.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kbc-consultants.com\/en\/customer-experience-analysis-in-automotive-after-sales\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Analysis in Automotive After Sales - 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