{"id":4892,"date":"2023-08-04T10:17:28","date_gmt":"2023-08-04T08:17:28","guid":{"rendered":"https:\/\/kbc-dev.flow4.one\/praxisbeispiele\/optimierung-problemmanagementprozess\/"},"modified":"2023-09-07T10:06:38","modified_gmt":"2023-09-07T08:06:38","slug":"optimisation-of-the-problem-management-process","status":"publish","type":"f4_portfolio","link":"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-the-problem-management-process\/","title":{"rendered":"Optimisation of the problem management process"},"content":{"rendered":"\n<p class=\"is-style-tagline\"><strong>Project Example<\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading is-style-h1\">Optimisation of the problem management process<\/h1>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190422_UnternehmermitTablet-1024x576.jpg\" alt=\"\" class=\"wp-image-3060\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190422_UnternehmermitTablet-1024x576.jpg 1024w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190422_UnternehmermitTablet-300x169.jpg 300w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190422_UnternehmermitTablet-690x388.jpg 690w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-h3\"><strong>Background<\/strong><\/h2>\n\n\n\n<p>Satisfying the customer and distinguishing oneself from the competition. This is an objective which companies from various sectors pursue in equal measure. However, increasing product complexity poses new challenges for more and more companies: How can we push a product\u2019s quality to the maximum? How can we alleviate deviations between target and actual figures (problems) as efficiently and sustainably as possible? The problem management process starts right here and focusses on identifying and rectifying errors or problems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-h3\">The specific task<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To identify process weaknesses leading to inefficiencies such as long throughput times during problem solution and a high level of repeat errors<\/li>\n\n\n\n<li>To analyse the responsibility model, as well as the applied tools and methods<\/li>\n\n\n\n<li>To initiate and evaluate process optimisation measures with experienced users and experts<\/li>\n\n\n\n<li>To increase problem processing efficiency and therefore to reduce the problem throughput time by 1\/3<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading is-style-h3\"><strong>KBC approach<\/strong><\/h2>\n\n\n\n<p>The decisive factor in the optimisation of processes is knowing and understanding them completely. To gain a 360\u00b0 view, we not only analyse the data but also speak to the users and experts in your company. After this first stage we will deduce suitable measures together in order to eliminate and to enforce the implementation of weaknesses. However, our work does not end by merely improving the process, because a process is only as good as the people who work with it. We therefore also ensure that your employees are informed of and appropriately trained in the process changes.<\/p>\n\n\n\n<div  class=\" f4-block-team-single-teaser-kbc alignfull is-layout-constrained type-large alignfull alignleft has-background has-tertiary-background-color\"   >\n\n    <div class=\"team-single__wrapper\">\n        <div class=\"block-media\">\n            <div class=\"team_member  align--left\"><div class=\"team_member__image\"><div class=\"f4_img--adaptive team-single-image\" ><div class=\"f4_img-container f4_img--mobile square\" ><img width=\"700\" height=\"700\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-700x700.png\" class=\"attachment-square size-square\" alt=\"M\u00e4nnliche Person, braune kurze Haare, braune Augen, l\u00e4chelnd mit Bart, tr\u00e4gt ein wei\u00dfes Hemd und einen dunkelblauen Anzug, stehend mit der linken Hand in der Hosentasche\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-700x700.png 700w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-150x150.png 150w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-300x300.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/div><div class=\"f4_img-container f4_img--desktop square\" ><img width=\"700\" height=\"700\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-700x700.png\" class=\"attachment-square size-square\" alt=\"M\u00e4nnliche Person, braune kurze Haare, braune Augen, l\u00e4chelnd mit Bart, tr\u00e4gt ein wei\u00dfes Hemd und einen dunkelblauen Anzug, stehend mit der linken Hand in der Hosentasche\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-700x700.png 700w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-150x150.png 150w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-300x300.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/div><\/div><\/div><div class=\"team_member__copy\"><div class=\"team_member__title\">Benedikt Budde<\/div><div class=\"team_member__jobtitle\">Partner<\/div><ul class=\"team_contact_links\"><li class=\"wp-block-button has-icon icon--email-default\"><a class=\"wp-block-button__link\" title=\"b.budde@kbc-consultants.com\" href=\"mailto:b.budde@kbc-consultants.com\" target=\"_blank\" rel=\"noreferrer\" itemprop=\"sameAs\"><\/a><\/li><li class=\"wp-block-button has-icon icon--phone-default\"><a class=\"wp-block-button__link\" title=\"+49 151 148 472 18\" href=\"tel:+4915114847218\" target=\"_blank\" rel=\"noreferrer\" itemprop=\"sameAs\"><\/a><\/li><\/ul><\/div><\/div>        <\/div>\n\n\n\n        <div class=\"block-inner\">\n            <div class=\"content-wrapper\">\n\n                <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\"><strong>Achieved Effect<\/strong><\/h2>\n\n\n\n<p>The focus is on the client. With our expertise, we will be able to help you improve your problem management processes to the extent that efficient and sustainable troubleshooting is not only possible in theory but also in practice. Reference projects will show that our measures are not only convincing on paper, but that they also have a considerable impact on troubleshooting throughput time.<\/p>\n\n<\/div>            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Background<\/p>\n<p>Satisfying the customer and distinguishing oneself from the competition. This is an objective which companies from various sectors pursue in equal measure. However, increasing product complexity poses new challenges for more and more companies: How can we push a product\u2019s quality to the maximum? How can we alleviate deviations between target and actual figures (problems) as efficiently and sustainably as possible? The problem management process starts right here and focusses on identifying and rectifying errors or problems.<\/p>\n<p>The specific task<\/p>\n<p>To identify process weaknesses leading to inefficiencies such as long throughput times during problem solution and a high level of repeat errors<\/p>\n<p>To analyse the responsibility model, as well as the applied tools and methods<\/p>\n<p>To initiate and evaluate process optimisation measures with experienced users and experts<\/p>\n<p>To increase problem processing efficiency and therefore to reduce the problem throughput time by 1\/3<\/p>\n<p>KBC approach<\/p>\n<p>The decisive factor in the optimisation of processes is knowing and understanding them completely. To gain a 360\u00b0 view, we not only analyse the data but also speak to the users and experts in your company. After this first stage we will deduce suitable measures together in order to eliminate and to enforce the implementation of weaknesses. However, our work does not end by merely improving the process, because a process is only as good as the people who work with it. We therefore also ensure that your employees are informed of and appropriately trained in the process changes.<\/p>\n<p>Achieved Effect<\/p>\n<p>The focus is on the client. With our expertise, we will be able to help you improve your problem management processes to the extent that efficient and sustainable troubleshooting is not only possible in theory but also in practice. Reference projects will show that our measures are not only convincing on paper, but that they also have a considerable impact on troubleshooting throughput time.<\/p>\n<p>Praxisbeispiele<\/p>\n<p>Content Related Teaser Praxisbeispiele<\/p>\n<p>INSIGHTS<\/p>\n<p>&nbsp;<\/p>\n<p>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore.<\/p>\n<p>Insights<\/p>\n<p>Werkshalle sticht Stilles K\u00e4mmerlein<\/p>\n","protected":false},"featured_media":3061,"template":"","f4_portfolio_taxonomy":[55],"class_list":["post-4892","f4_portfolio","type-f4_portfolio","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Optimisation of the problem management process - KBC<\/title>\n<meta name=\"description\" content=\"Identify process weaknesses that lead to inefficiencies in problem resolution and a high level of repeat errors.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-the-problem-management-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimisation of the problem management process - KBC\" \/>\n<meta property=\"og:description\" content=\"Identify process weaknesses that lead to inefficiencies in problem resolution and a high level of repeat errors.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-the-problem-management-process\/\" \/>\n<meta property=\"og:site_name\" content=\"KBC\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-07T08:06:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190422_UnternehmermitTablet-1024x576.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-the-problem-management-process\/\",\"url\":\"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-the-problem-management-process\/\",\"name\":\"Optimisation of the problem management process - KBC\",\"isPartOf\":{\"@id\":\"https:\/\/kbc-consultants.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-the-problem-management-process\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-the-problem-management-process\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190422_UnternehmermitTablet-scaled.jpg\",\"datePublished\":\"2023-08-04T08:17:28+00:00\",\"dateModified\":\"2023-09-07T08:06:38+00:00\",\"description\":\"Identify process weaknesses that lead to inefficiencies in problem resolution and a high level of repeat errors.\",\"breadcrumb\":{\"@id\":\"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-the-problem-management-process\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-the-problem-management-process\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-the-problem-management-process\/#primaryimage\",\"url\":\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190422_UnternehmermitTablet-scaled.jpg\",\"contentUrl\":\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190422_UnternehmermitTablet-scaled.jpg\",\"width\":6000,\"height\":3375,\"caption\":\"Businessman manager using tablet check and control for workers with Modern Trade warehouse logistics. 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