{"id":4858,"date":"2023-08-12T07:29:17","date_gmt":"2023-08-12T05:29:17","guid":{"rendered":"https:\/\/kbc-dev.flow4.one\/praxisbeispiele\/optimierung-einer-qualitaetsorganisation-in-der-mobilitaetsbranche-2\/"},"modified":"2023-09-07T10:03:50","modified_gmt":"2023-09-07T08:03:50","slug":"optimisation-of-a-quality-assurance-organisation-in-the-mobility-industry","status":"publish","type":"f4_portfolio","link":"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-a-quality-assurance-organisation-in-the-mobility-industry\/","title":{"rendered":"Optimisation of a quality assurance organisation in the mobility industry"},"content":{"rendered":"\n<p class=\"is-style-tagline\"><strong>Project Example<\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading is-style-h1\">Optimisation of a quality assurance organisation in the mobility industry<\/h1>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"492\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190130_iStock-914788020-1024x492.jpg\" alt=\"\" class=\"wp-image-3052\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190130_iStock-914788020-1024x492.jpg 1024w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/190130_iStock-914788020-300x144.jpg 300w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading is-style-h3\"><strong><strong>Background<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"is-style-default\">Companies in the mobility industry often have organisational structures that have simply evolved, leading to the structure standing in the way of products and services of excellent quality assurance. Examples of this are, among others:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An entirely decentralised quality assurance organisation, with different Q-standards and quality levels across different production locations.<\/li>\n\n\n\n<li>A quality assurance organisation that must act as the customer\u2019s advocate for the quality of the products or services without a mandate.<\/li>\n<\/ul>\n\n\n\n<p>In this respect, the question of the \u201ccorrect or the best\u201d organisational form frequently comes up.<\/p>\n\n\n\n<p>Based on our long years of project experience in the quality arena, there is no sweeping answer to this question. Actually, it can almost only be answered in connection with the specific needs in each individual case. Unfortunately, as is so often the case: \u201cit depends\u201d.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-h4\"><strong><strong>For us, various issues with regard to the quality assurance work in question are relevant in order to be able to work out improvement measures little by little:<\/strong><\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is the current QA organisation organised centrally or decentralised?<\/li>\n\n\n\n<li>To what extent and how well does the quality assurance work take place in the value adding steps (e.g. development, production) for each product or service?<\/li>\n\n\n\n<li>Does the QA organisation work with a focus on preventative or reactive measures?<\/li>\n\n\n\n<li>How high are my costs for preventative and reactive quality work?<\/li>\n\n\n\n<li>What feedback do I have from customers regarding the quality of my products or services?<\/li>\n\n\n\n<li>How well is the quality assurance organisation\u2019s mandate accepted in the company, how pronounced is it and how much is it already lived?<\/li>\n\n\n\n<li>How independently can the QA organisation operate in comparison to the value-adding areas?<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading is-style-h4\"><strong><strong>Specific assignment<\/strong><\/strong><\/h2>\n\n\n\n<h2 class=\"wp-block-heading is-style-h4\"><strong><strong>After assessing and analysing individual customer situations, again and again we come across similar challenges in our customer projects to optimise quality assurance organisations:<\/strong><\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No explicitly identified or lived QA roles<\/li>\n\n\n\n<li>No clear mandate to prioritise quality assurance tasks<\/li>\n\n\n\n<li>A lack of central steering of quality assurance measures or improvements<\/li>\n\n\n\n<li>A lack of action tracking and weak implementation of quality measures<\/li>\n<\/ul>\n\n\n\n<p>Depending on the situation various optimisation measures are drawn up.<\/p>\n\n\n\n<h2 class=\"wp-block-heading is-style-h4\"><strong>KBC approach<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>In one customer project in the mobility industry, the underlying quality process analysis for the identification of process deficits in quality assurance activities was the key to success. One finding was that the core quality processes in the company were not clearly described and so were not being lived. In our customer project, the process analysis also helped, through the transparency that arose as a result, to initiate the right quality optimisation measures in the right places while at the same time not overwhelming the existing quality assurance organisation.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>An additional crucial element for success was the establishment of a quality assurance organisation with centralised and decentralised portions building on structures that already existed. In this regard, in order to establish a holistic and interrelated quality network in the company, we also paid attention to taking the relevant quality departments into consideration in the operative value-added areas. This network serves as the foundation and the basis of future quality work for further optimisations in all of our customer\u2019s significant quality processes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div  class=\" f4-block-team-single-teaser-kbc alignfull is-layout-constrained type-large alignfull alignleft has-background has-tertiary-background-color\"   >\n\n    <div class=\"team-single__wrapper\">\n        <div class=\"block-media\">\n            <div class=\"team_member  align--left\"><div class=\"team_member__image\"><div class=\"f4_img--adaptive team-single-image\" ><div class=\"f4_img-container f4_img--mobile square\" ><img width=\"700\" height=\"700\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-700x700.png\" class=\"attachment-square size-square\" alt=\"M\u00e4nnliche Person, braune kurze Haare, braune Augen, l\u00e4chelnd mit Bart, tr\u00e4gt ein wei\u00dfes Hemd und einen dunkelblauen Anzug, stehend mit der linken Hand in der Hosentasche\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-700x700.png 700w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-150x150.png 150w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-300x300.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/div><div class=\"f4_img-container f4_img--desktop square\" ><img width=\"700\" height=\"700\" src=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-700x700.png\" class=\"attachment-square size-square\" alt=\"M\u00e4nnliche Person, braune kurze Haare, braune Augen, l\u00e4chelnd mit Bart, tr\u00e4gt ein wei\u00dfes Hemd und einen dunkelblauen Anzug, stehend mit der linken Hand in der Hosentasche\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-700x700.png 700w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-150x150.png 150w, https:\/\/kbc-consultants.com\/wp-content\/uploads\/2023\/08\/Benedikt_Budde_Expertise-1-300x300.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/div><\/div><\/div><div class=\"team_member__copy\"><div class=\"team_member__title\">Benedikt Budde<\/div><div class=\"team_member__jobtitle\">Partner<\/div><ul class=\"team_contact_links\"><li class=\"wp-block-button has-icon icon--email-default\"><a class=\"wp-block-button__link\" title=\"b.budde@kbc-consultants.com\" href=\"mailto:b.budde@kbc-consultants.com\" target=\"_blank\" rel=\"noreferrer\" itemprop=\"sameAs\"><\/a><\/li><li class=\"wp-block-button has-icon icon--phone-default\"><a class=\"wp-block-button__link\" title=\"+49 151 148 472 18\" href=\"tel:+4915114847218\" target=\"_blank\" rel=\"noreferrer\" itemprop=\"sameAs\"><\/a><\/li><\/ul><\/div><\/div>        <\/div>\n\n\n\n        <div class=\"block-inner\">\n            <div class=\"content-wrapper\">\n\n                <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\"><strong>Achieved Effect<\/strong><\/h2>\n\n\n\n<p>The overall project goal, the fundamental optimisation of a somewhat unremarkable quality assurance organisation to improve the quality assurance work in the company, was thus achieved.<\/p>\n\n<\/div>            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Background<\/p>\n<p>Companies in the mobility industry often have organisational structures that have simply evolved, leading to the structure standing in the way of products and services of excellent quality assurance. Examples of this are, among others:<\/p>\n<p>An entirely decentralised quality assurance organisation, with different Q-standards and quality levels across different production locations.<\/p>\n<p>A quality assurance organisation that must act as the customer\u2019s advocate for the quality of the products or services without a mandate.<\/p>\n<p>In this respect, the question of the \u201ccorrect or the best\u201d organisational form frequently comes up.<\/p>\n<p>Based on our long years of project experience in the quality arena, there is no sweeping answer to this question. Actually, it can almost only be answered in connection with the specific needs in each individual case. Unfortunately, as is so often the case: \u201cit depends\u201d.<\/p>\n<p>For us, various issues with regard to the quality assurance work in question are relevant in order to be able to work out improvement measures little by little:<\/p>\n<p>Is the current QA organisation organised centrally or decentralised?<\/p>\n<p>To what extent and how well does the quality assurance work take place in the value adding steps (e.g. development, production) for each product or service?<\/p>\n<p>Does the QA organisation work with a focus on preventative or reactive measures?<\/p>\n<p>How high are my costs for preventative and reactive quality work?<\/p>\n<p>What feedback do I have from customers regarding the quality of my products or services?<\/p>\n<p>How well is the quality assurance organisation\u2019s mandate accepted in the company, how pronounced is it and how much is it already lived?<\/p>\n<p>How independently can the QA organisation operate in comparison to the value-adding areas?<\/p>\n<p>Specific assignment<\/p>\n<p>After assessing and analysing individual customer situations, again and again we come across similar challenges in our customer projects to optimise quality assurance organisations:<\/p>\n<p>No explicitly identified or lived QA roles<\/p>\n<p>No clear mandate to prioritise quality assurance tasks<\/p>\n<p>A lack of central steering of quality assurance measures or improvements<\/p>\n<p>A lack of action tracking and weak implementation of quality measures<\/p>\n<p>Depending on the situation various optimisation measures are drawn up.<\/p>\n<p>KBC approach<\/p>\n<p>In one customer project in the mobility industry, the underlying quality process analysis for the identification of process deficits in quality assurance activities was the key to success. One finding was that the core quality processes in the company were not clearly described and so were not being lived. In our customer project, the process analysis also helped, through the transparency that arose as a result, to initiate the right quality optimisation measures in the right places while at the same time not overwhelming the existing quality assurance organisation.<\/p>\n<p>An additional crucial element for success was the establishment of a quality assurance organisation with centralised and decentralised portions building on structures that already existed. In this regard, in order to establish a holistic and interrelated quality network in the company, we also paid attention to taking the relevant quality departments into consideration in the operative value-added areas. This network serves as the foundation and the basis of future quality work for further optimisations in all of our customer\u2019s significant quality processes.<\/p>\n<p>Achieved Effect<\/p>\n<p>The overall project goal, the fundamental optimisation of a somewhat unremarkable quality assurance organisation to improve the quality assurance work in the company, was thus achieved.<\/p>\n<p>Praxisbeispiele<\/p>\n<p>Content Related Teaser Praxisbeispiele<\/p>\n<p>INSIGHTS<\/p>\n<p>&nbsp;<\/p>\n<p>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore.<\/p>\n<p>Insights<\/p>\n<p>Werkshalle sticht Stilles K\u00e4mmerlein<\/p>\n","protected":false},"featured_media":3053,"template":"","f4_portfolio_taxonomy":[55],"class_list":["post-4858","f4_portfolio","type-f4_portfolio","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Optimisation of a quality assurance organisation in the mobility industry - KBC<\/title>\n<meta name=\"description\" content=\"In a client project in the mobility industry, the fundamental quality process analysis to identify process deficits in quality activities was one of the success factors\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kbc-consultants.com\/en\/project-examples\/optimisation-of-a-quality-assurance-organisation-in-the-mobility-industry\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimisation of a quality assurance organisation in the mobility industry - 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