Initial situation

In the automotive industry, quality and reliability are decisive purchasing criteria for many customers and therefore of central importance for the corporate success of these companies. Although non-quality costs (e.g. for warranty, goodwill, rework etc.) represent a considerable burden for manufacturing companies, the direct monetary and non-monetary (e.g. customer satisfaction) impact of process errors are not sufficiently transparent in most companies.


This introduces an approach to understanding the interdependencies between processes and costs – with an automotive manufacturer as example. By simulating the process and cost landscape, we are able to analyse different scenarios and therefore deduce new strategic approaches.

The KBC study as a special edition of the trade journal QM

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