Articles / Studies

Initial situation

In the automotive industry, quality and reliability are decisive purchasing criteria for many customers and therefore of central importance for the corporate success of these companies. Although non-quality costs (e.g. for warranty, goodwill, rework etc.) represent a considerable burden for manufacturing companies, the direct monetary and non-monetary (e.g. customer satisfaction) impact of process errors are not sufficiently transparent in most companies.

Objective

This introduces an approach to understanding the interdependencies between processes and costs – with an automotive manufacturer as example. By simulating the process and cost landscape, we are able to analyse different scenarios and therefore deduce new strategic approaches.

The KBC study as a special edition of the trade journal QM

Studie als PDF